Monthly Archives: February 2017

Room success story revisited: PRESS GANEY – Increased from the 35th percentile (Quarter 2, 2013) to the 80th percentile (Quarter 2, 2014). Plate waste has decreased from 30% to 12% and only 6% in oncology. Reduction of supplements by 60%. Food costs are down by over $500,000 (15%). Mater Health Services won the PHAQ

Thanks to a great partnership with the excellent Mater Team, DM&A Coaches Ron Stewart, Chef Eric and Chef Jim McGrody helped to launch the first ever Public Hospital Room Service in Australia! DM&A delivered the first ever Private Hospital Room Service 3 years ago. Others "say" they can or have done room service in