“Success is predictable; everything happens for a reason. People will forget what you say, even what you do. But they’ll never forget how you made them feel. Change the culture and you will change the results.” Dr. Carlton Green
Who is Dr. Carlton Green?
Dr. Carlton Green is one of the most recognized and highly respected healthcare executives in North America. He holds a BS Degree in Nutrition Science, a Masters in Hotel and Restaurant Management and a Ph.D. in Business Administration.
Carlton is best known for orchestrating one of the most dramatic turnarounds in healthcare history at the UCLA Medical Center foodservice department. In just 12 months Carlton and his new team saved 12 million dollars per year, increased revenue by 1.2 million per year and increased Press Ganey customer satisfaction scores to the 98 percentile.
This team accomplishment led to Carlton winning the Silver Plate award—an award that goes to the industry’s most outstanding operator during a particular year.
Up until he passed, Carlton was a Success Coach for DM&A, a company that specializes in helping healthcare teams go from “Good to Best.”
He is also the proud author of a book called, What is the Purpose of a Banana?: Critical Success Factors for Effective Leadership.
We can help, contact us: