DM&A has been great to work with. We brought DM&A in to help us implement Room Service. We knew the biggest challenge would be building the Room Service software and integrating it with our current system.
Our DM&A coach, Della Dunbar, is exceptional to work with and is certainly an expert in this area. She knows best practice, is very patient, provides detailed information, and has great rapport with our (software vendor) contacts, in addition to a wealth of understanding of (room service software) applications. Not only did she provide training classes, but one-on-one training with “Go Live”. What a relief…we could not have done this without her!