DM&A

About DM&A

DM&A is the largest, most diverse, full service, healthcare consulting firm in North America. The DM&A team consists of highly experienced, nationally recognized coaches bringing unparalleled knowledge and experience to each client location. DM&A is often hired to help organizations become the "Best of the Best" in the areas of food service, nutrition, environmental services and more. DM&A is home to the nationally acclaimed Destination 10 Performance Improvement Process. DM&A is also the leading authority in hospital room service implementation. Many of our clients win prestigious awards such as the Malcolm Baldridge National Quality Award, Food Service Director of the Month, Lifetime Achievement Award and achieve stellar HCAHPS and related patient satisfaction measurement outcomes. We are your solutions provider!

Gritman Medical Center Reaches 99% Patient Satisfaction

Congratulations to another successful DM&A hospital Room Service client, Gritman Medical Center in Moscow Idaho. From Erin Richardson, CDM, CFPP, Coordinator of Food Services, "Our patient satisfaction scores are up to 99%. Hospital room service has gone splendidly.  Thank you DM&A for all of your help!" In July, 2015, Gritman Medical Center was recognized as a

By |August 28th, 2015|News|Comments Off on Gritman Medical Center Reaches 99% Patient Satisfaction

Centra Health System – Destination 10 Delivers!

Destination10 delivers, again! Some "hot off the presses" data, received today. Centra Lynchburg General on recognition day with EVS Ops Manager Dale Jones. HCAHPS percentile went from 31 st percentile and is today 77th. Sister property Virginia Baptist went from 1st percentile to 99th. DM&A would love to help your organization as well!

By |August 17th, 2015|News|Comments Off on Centra Health System – Destination 10 Delivers!

Retail 360

DM&A has had great success in renovating and reinvigorating retail areas. Click here for an actual example of a success story that we were able to facilitate.

By |August 4th, 2015|Blog|Comments Off on Retail 360

Successful Room Service Go Live – Pali Momi Medical Center

DM&A is pleased to announce the successful introduction of room service at Hawaii Medical Center - Pali Momi Medical Center in May 2015. Hawaii Pacific Health is the premier healthcare provider in the state, operating four hospitals. DM&A is currently in the process of managing a room service transition at the second site - Straub

By |June 10th, 2015|News|Comments Off on Successful Room Service Go Live – Pali Momi Medical Center

Carolyn Caballes Receives 2015 Good to Best Food Service Director of the Year

Carolyn Caballes, Director of Nutrition and Food Services at Kaiser Permanente Moanalua Medical Center located in Honolulu, Hawaii, received the 2015 Food Service Director of the Year Award at the 10th Annual Good to Best Conference.? Carolyn was presented with a trophy and a memento for her special achievement. ?The Good to Best Conference, which

By |April 3rd, 2015|News|Comments Off on Carolyn Caballes Receives 2015 Good to Best Food Service Director of the Year