DM&A

About DM&A

DM&A is the largest, most diverse, full service, healthcare consulting firm in North America. The DM&A team consists of highly experienced, nationally recognized coaches bringing unparalleled knowledge and experience to each client location. DM&A is often hired to help organizations become the "Best of the Best" in the areas of food service, nutrition, environmental services and more. DM&A is home to the nationally acclaimed Destination 10 Performance Improvement Process. DM&A is also the leading authority in hospital room service implementation. Many of our clients win prestigious awards such as the Malcolm Baldridge National Quality Award, Food Service Director of the Month, Lifetime Achievement Award and achieve stellar HCAHPS and related patient satisfaction measurement outcomes. We are your solutions provider!

Article Published

Room Service Improves Nutritional Intake and Increases Patient Satisfaction While Decreasing Food Waste and Cost Congratulations to our client, Sally McCray, on the publication of her new article!  The publication is in the Journal of the Academy of Nutrition and Dietetics. The study shows a patient-centered foodservice model, such as room service in hospitals, can:

By |August 10th, 2017|News|Comments Off on Article Published

Room Service Improves Nutrition Intake in Hospital

Malnutrition affects patient morbidity, mortality, length of hospital stay and costs.*  Therefore, the best decision is to treat the disease and nourish the patient.  This can be accomplished  with Room Service Choice on Demand: Patients know what they want and when they want it Increasing role of consumers in their healthcare decisions participatory medicine There are

By |June 27th, 2017|News|Comments Off on Room Service Improves Nutrition Intake in Hospital

DM&A Helped Roll-Out “Food Revolution” at Mater in Sydney

The generally unappetising food on offer in hospitals is about to change. #9News Hotel-style room service meals delivered to patients within 45 minutes, prepared to order from the many available options.  Hospital room service significantly reduces waste and increases patient satisfaction. Click here for the news clip.

By |June 22nd, 2017|News|Comments Off on DM&A Helped Roll-Out “Food Revolution” at Mater in Sydney

DM&A Helps Deliver the First Hospital to Introduce Room-Service in NSW

Transforming the mealtime experience for patients From May 2017 the Mater Hospital Sydney will offer full room service for all meals. The first Hospital to introduce room-service in NSW, patients will no longer receive meals at a set time each day, nor will they need to select their meals a day in advance. Instead, patients

By |April 6th, 2017|News|Comments Off on DM&A Helps Deliver the First Hospital to Introduce Room-Service in NSW

DM&A Delivers First Ever Private Hospital Room Service in Australia

Room success story revisited: PRESS GANEY – Increased from the 35th percentile (Quarter 2, 2013) to the 80th percentile (Quarter 2, 2014). Plate waste has decreased from 30% to 12% and only 6% in oncology. Reduction of supplements by 60%. Food costs are down by over $500,000 (15%). Mater Health Services won the PHAQ

By |February 13th, 2017|News|Comments Off on DM&A Delivers First Ever Private Hospital Room Service in Australia

DM&A Delivers First Ever Public Hospital Room Service in Australia

Thanks to a great partnership with the excellent Mater Team, DM&A Coaches Ron Stewart, Chef Eric and Chef Jim McGrody helped to launch the first ever Public Hospital Room Service in Australia! DM&A delivered the first ever Private Hospital Room Service 3 years ago. Others "say" they can or have done room service in

By |February 13th, 2017|News|Comments Off on DM&A Delivers First Ever Public Hospital Room Service in Australia

Top Grades for Dietary Department at Dickinson Memorial Hospital

"The scores are in, and it is official … staff in the Food and Nutrition Services (FANS) Department at Dickinson Memorial Hospital scored a perfect 100% for showing courtesy and respect to their patients when serving their meals in the four areas surveyed: Medical Unit, Surgical Unit, Intensive Care Unit, and OB Unit. Consequently, they

By |February 24th, 2016|News|Comments Off on Top Grades for Dietary Department at Dickinson Memorial Hospital

DM&A client Felicia Smith named CDM of the Year by the Association of Nutrition & Foodservice Professionals

June 23, 2015 - Felicia Smith of Memorial Hospital of Converse County in Douglas, Wyoming was named CDM of the Year by the Association of Nutrition & Foodservice Professionals (ANFP). Congratulations Felicia on a job well done!

By |October 14th, 2015|News|Comments Off on DM&A client Felicia Smith named CDM of the Year by the Association of Nutrition & Foodservice Professionals