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About DM&A

DM&A is the largest, most diverse, full service, healthcare consulting firm in North America. The DM&A team consists of highly experienced, nationally recognized coaches bringing unparalleled knowledge and experience to each client location. DM&A is often hired to help organizations become the "Best of the Best" in the areas of food service, nutrition, environmental services and more. DM&A is home to the nationally acclaimed Destination 10 Performance Improvement Process. DM&A is also the leading authority in hospital room service implementation. Many of our clients win prestigious awards such as the Malcolm Baldridge National Quality Award, Food Service Director of the Month, Lifetime Achievement Award and achieve stellar HCAHPS and related patient satisfaction measurement outcomes. We are your solutions provider!

Retail Food Services Manager – OHSU

Employer / Location: Oregon Health & Science University / Portland, OR Function/Duties of Position This position is responsible for 24/7 management of retail food operations on Marquam Hill campus at Oregon Health & Science University and one location at CHH2. The retail food services program consists of 12 retail venues (cafes, espresso bars, healthy

By DM&A|May 19th, 2021|Jobs|Comments Off

Director Food & Nutrition Services – OHSU

Employer / Location: Oregon Health & Science University / Portland, OR Function/Duties of Position The purpose of the position is to provide leadership and direction over department activities related to Food & Nutrition Services and to develop and implement departmental tactics that align with the OHSU strategic plan to ensure outstanding patient care. The

By DM&A|May 19th, 2021|Jobs|Comments Off

Solve This Riddle

Words are very powerful, therefore, choose them wisely. Words can build others up or tear them down. Words can bring joy, comfort, educate or cause pain and offend. Decide how to use your words to make an impact on others today. Staff development to improve team culture. Learn more...

By DM&A|April 19th, 2021|Riddles|Comments Off

12 Ways to Deal With Difficult Employees

Here's a quick list: Kill them with kindness Always be honest Go the extra mile Avoid confrontation Stay calm Illustrate how to compromise Try to never say no Don't back down Don't hold a grudge Show you're a team player Evaluate the person as an asset If possible, let the employee be the one

By DM&A|March 9th, 2021|Blog|Comments Off

12 Practical Realignment Steps Through COVID Checklist

Repackage meals, take-out options, grab n'go Pop-up groceries Tray delivery changes in some units Reallocate labor resources Mitigate cost increases Plan for supply chain challenges Reanalyze cost/benefit of catering and catered food Slim down menus Reexamine GPO agreements and rebates Use software to monitor and

By DM&A|January 19th, 2021|Blog|Comments Off

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