Successful Room Service Go Live – Mater Cancer Clinic

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We are excited to announce the successful implementation of hospital room service at Mater Private Hospital Springfield in Australia. Below are a few responses from staff members.

[/rad_page_widget][rad_page_widget id=’rpwHWQ0D265UC88RT6FLLK4J18I81SG60N2′ type=’rad_toggle_widget’ last=’true’ type=’rad_toggle_widget’ text_title=’Staff Responses’ toggle_style=’styled’ animation=’none’ delay=’0.4′ speed=’0.4′ easing=’linear’ rich_key=’rad_tab’ title_color=” title_size=” title_w=” rich_key=’rad_tab’ ][ioa_mod][inp]tab_title[ioas]How would you describe the quality of the food, plating and overall tray appearance?[ioas][inp]tab_state[ioas]open[ioas][inp]tab_text[ioas]• “The quality of the food mainly depends on the freshness and properly cooked under the prescribed temperature & time. Also have to make sure everything we are using is under the valid period, not expired. When we prepare a tray, we must be make sure it is organized and arranged well.”

• “Wonderful! Patients all say this is the best food they have had in a hospital.”

• “Food appears fresh on the plates with good color and temperature. Tray appearance looks as though staff really care about their job and the person receiving the food.”

• “Presentation was neat and professional.”[ioas][ioa_mod][inp]tab_title[ioas]How has the Room Service model lead to a professional and upscale order taking process, delivery and presentation to your patients?[ioas][inp]tab_state[ioas]collapse[ioas][inp]tab_text[ioas]• “Room service has helped us a lot to make the job easier and done in the right way. Our patient and guest feedback shows that they are happy and satisfied with our service.”

• “A lot faster and no food wastage.”

• “Every meal is individually presented, therefore allowing good presentation to be consistently done. Staff can develop a sense of achievement and satisfaction, by seeing the quality of service and also good feedback from patients.”

• “Patients can order what they want when they want. This reduces waste and generates high customer satisfaction.”[ioas][ioa_mod][inp]tab_title[ioas]What impacts did the DM&A Coaching Team have on your opening and staff training process?[ioas][inp]tab_state[ioas]collapse[ioas][inp]tab_text[ioas]• “I really felt like a new door of opportunity was opening in front of me!”

• “DM&A Coaches taught us a faster and better way of doing meal delivery.”

• “The positive approach from the DM&A Team has boosted staff awareness to try and maintain a high standard, and develop a “family” approach among staff.”

• “The Coaches from DM&A instilled in us a professional attitude with high standards. They helped us all reach a high level of excellence. They helped with teamwork and an overall positive work environment.”[ioas][/rad_page_widget][/rad_page_container][/rad_page_section]