Retail Food Services Manager – OHSU

This position is responsible for 24/7 management of retail food operations on Marquam Hill campus at Oregon Health & Science University and one location at CHH2.  The retail food services program consists of 12 retail venues (cafes, espresso bars, healthy food store and gift shop) generating 3.2 million transactions and serves the dining and nutritional needs of faculty, staff, and guests across all OHSU missions.  The position oversees an annual operating budget of $15 million, which generates $15 million in annual revenue. The position oversees a management team of five supervisors and a staff of 130 FTE, including cooks, baristas, cashiers, and food service workers.

This position is responsible for development and implementation of the annual operating plan for retail operations that supports the Food & Nutrition Services Strategic Plan.  This position is responsible for establishing and maintaining systems and procedures, developing and monitoring the budget for retail food service operations, and for ensuring that food safety and outstanding guest experiences are maintained in all locations.

• Bachelor’s Degree. 5 years experience as General Manager of a high volume ($2 million + annual revenue) may be substituted for the Bachelor Degree.
• 8 years General Manager or Assistant General Manager experience in a high volume ($2 Million+ Annual revenue) restaurant or retail foodservice operation.
• Demonstrated ability to proficiently manage retail operations, including: budget and forecasting, COGS, labor costs, hiring and performance management of employees, customer service, menu development and leadership.
• Current ServSafe certification or equivalent.
• Must be able to perform the essential functions of the position with or without accommodation.