More than 200 healthcare food service and environmental services executives, operators and their teams from all over the country (including friends from Australia and New Zealand) gathered in San Diego, California for the 12th Annual Good to Best Healthcare Food Service Educational Conference. These industry professionals came ready to learn a variety of topics such as leadership, emotional intelligence, latest healthcare trends, disaster preparedness, and patient care from professional speakers as well as industry peers.
Curt Steinhorst, a Certified Keynote Speaker at The Center for Generational Kinetics, spoke about generational differences in attitudes, behaviors, values and traits, then how to work well with each generation.
Sara Canaday, a Leadership Keynote Speaker, talked about emotional intelligence, how to recognize it and use it to collaborate, communicate, and influence others at work and in our personal lives.
Todd Davis, Executive Vice President and Chief People Officer of FranklinCovey, walked us through the steps to build effective relationships. Good to Best attendees received his new bestselling book, “Get Better: 15 Proven Practices to Build Effective Relationships at Work.” Todd was kind enough to sign books after after his presentation.
The Good to Best agenda featured breakout sessions and lunch-and-learns for attendees to take deep-dives into specific topics of interest such as room service implementation, preparing for surveys, trends in healthcare IT, the future of patient self-ordering, and project design.
We strive to keep our event as affordable as possible and we could not do it without the generous support of our Sponsors. A heartfelt thank you to our sponsors for providing us this opportunity to learn and grow as healthcare professionals.
DM&A is the largest, most diverse, full service, healthcare consulting firm in North America. The DM&A team consists of highly experienced, nationally recognized coaches bringing unparalleled knowledge and experience to each client location. DM&A is often hired to help organizations become the "Best of the Best" in the areas of food service, nutrition, environmental services and more. DM&A is home to the nationally acclaimed Destination 10 Performance Improvement Process. DM&A is also the leading authority in hospital room service implementation. Many of our clients win prestigious awards such as the Malcolm Baldridge National Quality Award, Food Service Director of the Month, Lifetime Achievement Award and achieve stellar HCAHPS and related patient satisfaction measurement outcomes. We are your solutions provider!
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