Many hospitals have already progressed to Room Service.
How does it work? – Hospitals are moving away from dated traylines and operations. Instead, they have progressed to a hotel-style Room Service layout complete with hot and cold prep stations and are able to deliver meals “on demand” providing flexibility in dining times and more importantly, more meal choices to the patient. This has caused a dramatic positive impact on the reputation of food service and patient experience.
Often the overall investment results in a profit center due to the significant savings from decreased food waste.
Some of our customers have saved millions over the years as a result of implementing Room Service.
Providing Leadership During Absences or Transitions
Personnel change due to termination, promotion, relocation or other reasons.
Extended leave of absence due to illness or injury.
Exceeding the bandwidth and capacity of the staff compensating for the vacant position.
Maintaining the morale and mentality of an overworked staff.
Sustaining or sometimes developing the positive culture and protocols of the department
Utilize interim staffing of former operators that have experience and training in difficult situations.
Allow outside assistance to provide cultural engagement and leadership development, which creates a long-term lasting effect.
C-Store and Retail
The majority of hospitals offer bothretail and patient meals with retail accounting for 60% of the meals.
C-stores: coffee shops/kiosk and convenience stores are now part of the operation.
Whether within the existing building or separate building, c-stores help increase revenue and often preferred by on-the-go staff and visitors.
Many operators are planning to add c-stores orreimage their retail facility
DM&A is the largest, most diverse, full service, healthcare consulting firm in North America. The DM&A team consists of highly experienced, nationally recognized coaches bringing unparalleled knowledge and experience to each client location. DM&A is often hired to help organizations become the "Best of the Best" in the areas of food service, nutrition, environmental services and more. DM&A is home to the nationally acclaimed Destination 10 Performance Improvement Process. DM&A is also the leading authority in hospital room service implementation. Many of our clients win prestigious awards such as the Malcolm Baldridge National Quality Award, Food Service Director of the Month, Lifetime Achievement Award and achieve stellar HCAHPS and related patient satisfaction measurement outcomes. We are your solutions provider!
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